Looking to take the next step in your career? 

We are looking for a Team Leader - Credit Control to manage the daily operations of the Credit Control function for client segment of Consumer &amp; SMEs.

As our Team Leader &ndash; Credit Control, your role will consist of leading and mentoring the team whilst also ensuring timely collection of all receivables to minimise bad debts. You will be interacting with different clients on a daily basis therefore customer centricity, empathy, assertiveness, and persistence will go a long way. Success in this position depends on your capability of working under pressure, being able to solve problems and negotiate settlements.

To thrive in this position you will need to be confident, organised and have good business judgement to take the right decisions. Moreover, you&rsquo;ll also need to have enough confidence to deal with uncomfortable situations that may arise with clients or team members.

Does this sound like you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>An &lsquo;A&rsquo; Level standard of education or equivalent;</li>
	<li>Experience in a similar role (either in credit management or leading a team);</li>
	<li>A strong character able to face difficult, often of a personal nature, situations involving defaulting clients;</li>
	<li>Strong leadership skills;</li>
	<li>An effective team player;</li>
	<li>Willingness to learn and work under minimal supervision;</li>
	<li>Fluency&nbsp;Maltese and English communication skills.</li>
</ul>

If this describes you, here&rsquo;s a glimpse of what you will be doing in this position:

<ul>
	<li>Assisting the Manager to ensure implementation of credit control policies, including control mechanisms, billing and collections policies and debt write off and provision policies, throughout the GO group;</li>
	<li>Participating in the development of the necessary infrastructure to ensure that the Group has an effective Credit Control section;</li>
	<li>Supervising the Group&rsquo;s Credit Control function for the customer segment of Consumer &amp; SMEs;</li>
	<li>Supervising the collection of debtors including those against which the company has made a provision, and ensure that debtors throughout the group are kept at a minimum;</li>
	<li>Liaising with lawyers and whenever required participate in the company&rsquo;s representation in local courts;</li>
	<li>Liaising with cash collection agencies as and when necessary;</li>
	<li>Ensuring the smooth and efficient functioning of the credit control section.</li>
</ul>

Looking to take the next step in your career? 

We are looking for a Team Leader - Credit Control to manage the daily operations of the Credit Control function for client segment of Consumer &amp;...

Team Leader - Credit Control

Bring your skills to life!

We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated to going above and beyond for our customers day in and day out.

As our Technician, you will be working directly on the front-line, interacting daily with our customers to ensure they have all of their services working smoothly. You will be provided with all the necessary tools, including a mobile device, a laptop, and a company van to be able to perform your duties at your utmost. After the training period, you will mostly be working on your own however there&rsquo;s a great team spirit and if you need assistance, your colleagues will be just a phone call away.

Kindness, patience, and charisma go a long way when you&rsquo;re dealing with people. Therefore we do expect that you have these attributes to be able to thrive in this position. As for the rest, we will teach you everything else you need to know. So as long as you&rsquo;re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment. It will be your first step into the fascinating world of Technology that will lead you to an exciting future.

Does this sound like you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>A good level of computer literacy;</li>
	<li>A valid driving license to be able to drive a company vehicle;</li>
	<li>Fluency in written and spoken English;</li>
	<li>Willingness to work outside &amp; at heights.&nbsp;</li>
</ul>

This is how you can hit a few more plus points for this position:

<ul>
	<li>If you have a CCNA, computer, or networking certification;</li>
	<li>Have some experience working in a similar role;</li>
	<li>Be able to work with minimal supervision;</li>
	<li>Experience technologies used in Telecommunications such as fiber optic, telephony and TV technologies such as PSTN, ISDN, IPTV, &amp; DTTV.</li>
</ul>

If this describes you, then this is a glimpse of what you&#39;ll be doing:

<ul>
	<li>Rectifying faults and solving problems at our customers&rsquo; homes</li>
	<li>Installing GO services in various premises</li>
	<li>Jumpering of services in cabinets, exchanges, and test-rooms;</li>
	<li>Maintenance of distribution points, drops, &amp;&nbsp;test-room frames;</li>
	<li>Opening of manholes;</li>
	<li>Working at heights on ladders and cherry pickers;</li>
	<li>Driving a cherry picker when required;</li>
	<li>Stocking outdoor cabinets with pre-wires;</li>
	<li>Ordering stock;</li>
	<li>Working in all test-rooms and RSS whenever is required;</li>
	<li>Using GO systems to provision, rectify faults, update records and stock.</li>
	<li>To ensure optimal customer service we will need you to:</li>
	<li>Work continuation and overtime when needed;</li>
	<li>Work on-call schedules;</li>
</ul>

What&rsquo;s in it for you?&nbsp;

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:&nbsp;

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
	<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
	<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
	<li>Therapy&nbsp;sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
	<li>And more&hellip;&nbsp;&nbsp;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now.

Bring your skills to life!

We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is...

Technician - 4P (On-site)

Rock your Career!

We are on the lookout for&nbsp;excellent communicators and negotiators, having&nbsp;previous experience in a fibre plant environment and are looking for the next step in their career. In this role, you&nbsp;will mainly be responsible for handling projects whilst being responsible for&nbsp;GO&#39;s&nbsp;fibre rollout execution!&nbsp;

Does this sound like you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>4 years&rsquo; experience in a fibre plant operation environment including rodding, cable laying, handling of micro ducts and fibre splicing.</li>
	<li>Proficiency in passive access fibre technologies</li>
	<li>Ability in fibre testing and use of OTDR and Source and Power Meter.</li>
	<li>Computer literate and proficient in the use of IT systems.&nbsp;</li>
	<li>Approach work with common sense and a good attitude, adaptable and flexible, work well in a team and determined to deliver.</li>
	<li>Courteous and ability to communicate appropriately with the public, fellow employees, supervisors, and customers.</li>
	<li>Excellent leadership, negotiation, and communication skills.</li>
	<li>Fluent in written and spoken Maltese &amp;&nbsp;English.</li>
	<li>In possession of a valid Type C1 driving license.</li>
</ul>

Here&rsquo;s how you can hit a few plus points for this position:​

<ul>
	<li>Attended an FTTH deployment course.</li>
	<li>A Technical Diploma or relevant qualifications.</li>
	<li>In possession of an ECDL certificate.</li>
	<li>Knowledge in outside plant deployment practices and policies.</li>
	<li>Knowledge of fixed access network planning concepts including FTTH.</li>
</ul>

If this describes you then this is a glimpse of what, you&#39;ll be doing:&nbsp;

<ul>
	<li>Being responsible for projects within the Fixed Networks Department team such as FTTH, Fibre Projects, and 3rd Party Projects. Such responsibility includes but is not limited to:</li>
	<li>Liaising with stakeholders and peers for the required solution</li>
	<li>Finding cost effective solutions</li>
	<li>Liaising with Contractors or Field Techs to unblock and challenges during implementation</li>
	<li>Ensuring schedule is respected and drawing the attention as necessary whenever tasks are overdue.</li>
	<li>Certifying works and implement corrective as needed</li>
	<li>Ensuring that all network is recorded by liaising with the appropriate departments.</li>
	<li>Updating project date according to workflow</li>
	<li>Communicating task status as per communication flow</li>
	<li>Monitoring and ensuring that personal set targets are met</li>
	<li>Taking an active role in ensuring that Team KPIs are met</li>
	<li>Coaching and mentoring others in the Fixed Access best practices</li>
	<li>May be assigned different duties in accordance to Group exigencies from time to time</li>
</ul>

What&rsquo;s in it for you?

<ul>
	<li>Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth-leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
</ul>

And more&hellip;

Rock your Career!

We are on the lookout for&nbsp;excellent communicators and negotiators, having&nbsp;previous experience in a fibre plant environment and are looking for the next step in their...

Team Lead - Fibre Projects (On-site)

Let us &ldquo;build&rdquo; a job for you! 
 
We are looking for ambitious individuals who can connect with absolutely anyone.&nbsp; Our contact centre team values a customer-centric approach and ensures, more than anything else, to provide support to our customers in the best way possible. 
 
The role of a contact centre agent is critical for us.&nbsp; You will often be the primary point of contact for our customers when they really need us the most.&nbsp; Your mission is to interact with customers through various channels, providing general information and troubleshooting customer care or technical problems.

Does this sound interesting to you? Here&rsquo;s what you must have to match our requirements:

<ul>
	<li>Strong command of verbal and written communication in the English and Maltese language;</li>
	<li>Ability to think on your feet and meet customers at their level;</li>
	<li>Proficient in&nbsp;MS computer applications;</li>
	<li>Ability to multi-task effectively;</li>
	<li>Excellent data entry and typing skills;</li>
	<li>Ability to handle stressful situations appropriately.</li>
</ul>

This is a part-time position (minimum 20 hours/week). Candidates must be available Monday to Sunday, anytime between 09:00 to 15:00.

Does this sound like you? Here&rsquo;s how you can hit a few plus points for this position:​

<ul>
	<li>Ability to add personality to interactions: Be conversational &ndash; yet professional;</li>
	<li>Hold superior listening skills and knowledge of customer service best practices and principles;</li>
	<li>1 year of experience in a contact centre environment;</li>
	<li>High levels of adaptability and intrinsically driven towards efficiency.</li>
</ul>

If this describes you, then this is a glimpse of what you will be doing:

<ul>
	<li>Provide an excellent standard of service via online chat, e-mail, calls and any other support channel, to ensure customers&rsquo; expectations are met and exceeded;</li>
	<li>Ensure that all problems are resolved efficiently achieving high levels of first-contact resolution and excellent customer satisfaction;</li>
	<li>Carry out effective troubleshooting, following up on interactions and logging customer conversations as per standard operating procedures;</li>
	<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;</li>
	<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;</li>
	<li>Regularly meet targets set by line management;</li>
	<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;</li>
	<li>Alert the line management of trends in customer interactions;</li>
	<li>Be prepared to undergo further training to keep abreast with customers&rsquo; needs;</li>
	<li>Process sales orders and agreements;&nbsp;</li>
	<li>Other duties as assigned.</li>
</ul>

​What&rsquo;s in it for you?

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
	<li>Four weeks of paid birth leave for all non-birthing parents;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
	<li>A budget to spend on your own personal and/or professional development;</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs;</li>
	<li>And more&hellip;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now!

Let us &ldquo;build&rdquo; a job for you!

We are looking for ambitious individuals who can connect with absolutely anyone.&nbsp; Our contact centre team values a customer-centric approach and...

Customer Care Agents (Part-Time) (Hybrid)

We make work an adventure&nbsp;&nbsp;

We&rsquo;re looking for a Marketing Specialist who will be responsible for developing and implementing marketing strategies to promote our company&#39;s products and services to other businesses.&nbsp;

Does this sound like you? Here&rsquo;s what you need to have to match our requirements:&nbsp;

<ul>
	<li>Have experience in developing and executing marketing strategies, including email, social media, and content marketing.&nbsp;</li>
	<li>Be experienced in creating and managing social media campaigns across multiple platforms.&nbsp;</li>
	<li>Experience in creating and curating engaging and relevant content.&nbsp;</li>
	<li>Have hands-on experience in analyzing social media metrics to track success and make data-driven decisions.&nbsp;</li>
	<li>Experience with marketing automation tools and website analytics.&nbsp;</li>
	<li>Have strong written and verbal communication skills.&nbsp;</li>
	<li>Be attentive to detail and can work independently.&nbsp;</li>
	<li>Have a strong ability to work in a team environment.&nbsp;</li>
	<li>Possess a bachelor&rsquo;s degree in marketing, communications, or a related field.&nbsp;</li>
</ul>

This is how you can hit a few more plus points for this position:&nbsp;

<ul>
	<li>Have 2-3 years of experience in a marketing role.&nbsp;</li>
	<li>Possess strong project management and organizational skills.&nbsp;</li>
	<li>Have strong analytical skills and experience with data analysis and reporting.</li>
</ul>

If this describes you, here&rsquo;s a glimpse of what you will be doing in this position:&nbsp;

<ul>
	<li>Responsible for developing and implementing marketing strategies to promote the company&#39;s products and services to other businesses.&nbsp;&nbsp;</li>
	<li>Creating and managing social media campaigns.&nbsp;</li>
	<li>Developing and optimising website content.&nbsp;&nbsp;&nbsp;</li>
	<li>Analyzing and reporting on campaign performance.&nbsp;&nbsp;</li>
	<li>Work closely with sales and product teams to ensure that marketing efforts align with company goals and objectives.&nbsp;&nbsp;</li>
	<li>Developing and managing a content marketing strategy.&nbsp;</li>
	<li>Utilising marketing automation tools to create and execute targeted campaigns.&nbsp;</li>
	<li>Collaborating with design and development teams to create and optimize landing pages, forms and sales collateral.&nbsp;</li>
	<li>Measuring and reporting on campaign performance and making data-driven decisions.&nbsp;</li>
	<li>Staying up-to-date with the latest marketing trends and technologies.&nbsp;</li>
	<li>Collaborating with cross-functional teams including product, sales and customer success teams.&nbsp;</li>
</ul>

What&rsquo;s in it for you?&nbsp;

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:&nbsp;

<ul>
	<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;&nbsp;</li>
	<li>Flexible working arrangements to suit different needs;&nbsp;</li>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
	<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
	<li>A budget to purchase your next mobile device;&nbsp;</li>
	<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;&nbsp;</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs;&nbsp;</li>
	<li>The opportunity to work from literally anywhere &ndash; being able to work from abroad;&nbsp;</li>
	<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta.&nbsp;</li>
	<li>&hellip; and more!&nbsp;</li>
</ul>

We&#39;ll recruit as soon as we find our match. Don&#39;t think twice - apply now.&nbsp;

We make work an adventure&nbsp;&nbsp;

We&rsquo;re looking for a Marketing Specialist who will be responsible for developing and implementing marketing strategies to promote our company&#39;s...

Business Marketing Specialist (Hybrid)

Follow your vision, help us change the future.

We&#39;re looking for awesome,&nbsp;energetic and tech savvy individuals looking to boost their technical career and join our team as Technician.

The role&#39;s purpose is to&nbsp;ensure the proper operation of the outside plant assets deployed by the company.&nbsp; Excellent&nbsp;problem solving skills and an eye for detail are two very important skills needed in order to thrive in this role. As long as you&rsquo;re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment!

Does this sound like you? Here&rsquo;s what you need to have to match our requirements:

<ul>
	<li>Ability to approach work with common sense and a good attitude, is adaptable to the exigencies of work and can be depended upon to see a job to its end.</li>
	<li>Possess fault identification and rectification skills.</li>
	<li>Be a&nbsp;courteous individual&nbsp;and communicates appropriately with the public, fellow employees, supervisors and customers.</li>
	<li>Have GO&rsquo;s success at heart and is sensitive to the impact the job and his role have on 3rd parties&rsquo; view of the company.</li>
	<li>Works well in a team, flexible and determined to deliver at the best possible performance.</li>
	<li>Is computer literate&nbsp;(Possess ECDL or equivalent)</li>
	<li>Fluent in both written and spoken English.</li>
</ul>

This is how you can hit a few more plus points for this position:​

<ul>
	<li>Proficiency&nbsp;in outside plant deployment practices including:
	<ul>
		<li>Standards and policies,</li>
		<li>Equipment handling and installation,</li>
		<li>Test and measurement procedures,</li>
		<li>Certification procedures,</li>
		<li>Use of associated tools.</li>
	</ul>
	</li>
	<li>Proficient&nbsp;in the use of corporate IT systems and willing to learn new systems</li>
	<li>Knowledge&nbsp;of Fixed Access Network Planning concepts.</li>
	<li>Proficient&nbsp;in outside plant deployment practices and policies.</li>
	<li>Technical&nbsp;qualifications (MCAST or University) or equivalent.</li>
	<li>Is in possession of a valid driving license.</li>
</ul>

If this describes you, here&rsquo;s a glimpse of what you will be doing in this position:​

<ul>
	<li>Install and maintain, joint and terminate both fibre and copper cables in any environment according to procedures and standards set by the company.&nbsp;</li>
	<li>Identify GO infrastructure in the external plant through the use of records documents, mark and oversee any 3rd party works close to GO&rsquo;s infrastructure following procedures and standards set by the company.</li>
	<li>Certify any works carried out by 3rd parties, sub-contractors and GO as fit for use.</li>
	<li>Report any damages to GO infrastructure through the proper channels following procedures and standards set by the company.</li>
	<li>Report any required plant maintenance and/or upgrades through the proper channels following the correct procedures set by the company.</li>
	<li>Provide as-installed details of works carried out for records.</li>
	<li>Liaise with 3rd parties, peers and clients as necessary to get the job done in an appropriate manner.</li>
	<li>Be available to carry out such ad hoc assignments as may be requested from time to time by the Company and deputise direct superior as and when required</li>
</ul>

What&rsquo;s in it for you?

Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:

<ul>
	<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
	<li>Four weeks paid birth-leave for all non-birthing parents</li>
	<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
	<li>A budget to spend on your own personal and/or professional development</li>
	<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
	<li>A budget dedicated to your children&rsquo;s summer school costs</li>
</ul>

And more&hellip;

Follow your vision, help us change the future.

We&#39;re looking for awesome,&nbsp;energetic and tech savvy individuals looking to boost their technical career and join our team as...

Job Opportunities

Team Leader - Credit Control

Technician - 4P (On-site)

Team Lead - Fibre Projects (On-site)

Customer Care Agents (Part-Time) (Hybrid)

Business Marketing Specialist (Hybrid)

Technician (On-site)