Join us in driving a digital Malta where innovation, growth and care empowers you to shape a brighter future for all. ​

Be one of us
The Quality Assurance &amp; Tariff Change Specialist is responsible for ensuring the quality, functionality, and reliability of software products through User Acceptance Testing (UAT), system validation, exception management, and stakeholder collaboration.
The role also manages the end-to-end Tariff Change Request (TCR) process, ensuring tariff changes are accurately implemented, tested, approved, and deployed in line with business requirements and internal governance standards.
Through effective testing, monitoring, reporting, validation, and coordination activities, the role contributes to successful project delivery, operational stability, service quality, and the seamless operation of GO's products and services.
Does this sound interesting to you? Here's what you must have to match our requirements:
<ul>
<li>O’level standard of education is required.</li>
<li>Good working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).</li>
<li>Excellent written and verbal communication skills in both Maltese and English.</li>
<li>Minimum of 2 years of experience within GO plc or a similar operational environment.</li>
<li>Minimum of 2 years of hands-on experience using Cerillion functionality and related operational processes.</li>
<li>Excellent analytical and problem-solving skills, with strong attention to detail.</li>
<li>Understanding of software testing methodologies and quality assurance practices.</li>
<li>Ability to analyse business requirements and validate system functionality.</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position:
<ul>
<li>Familiarity with GO internal systems and tools, including Salesforce, LiteVU, MyGO, and related platforms.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Prepare, execute, and coordinate User Acceptance Testing (UAT) activities for projects, system enhancements, releases, and fixes.</li>
<li>Analyse business and functional requirements to create and execute effective test scenarios and validation activities.</li>
<li>Document, track, and communicate defects, testing progress, risks, and outcomes to relevant stakeholders.</li>
<li>Collaborate with Business, Development, Billing, Configuration, Project and other teams to support successful project delivery and issue resolution.</li>
<li>Manage the end-to-end lifecycle of Tariff Change Requests (TCRs), including review, validation, implementation coordination, testing, and deployment.</li>
<li>Validate tariff implementations across Cerillion and other internal systems to ensure alignment with approved business requirements.</li>
<li>Provide formal sign-off of tariff changes and testing activities prior to production deployment.</li>
<li>Maintain and monitor daily exception reports, testing documentation, and audit-ready records, ensuring issues, anomalies, risks, and implementation outcomes are identified, investigated, tracked, communicated, and resolved in a timely manner.</li>
<li>Support continuous improvement initiatives related to testing methodologies, quality assurance practices, and operational processes.</li>
<li>Escalate and coordinate the resolution of production issues, risks, exceptions, and high-priority incidents to minimize operational impact and prevent recurrence.</li>
</ul>
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: We believe in empowering our team with more than just a job — here’s what’s in it for you:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to spend on your own personal wellbeing and/or professional development;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;</li>
<li>A budget to purchase your next mobile device;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;</li>
<li>&nbsp;…and more!</li>
</ul>

Be one of us
The Quality Assurance &amp; Tariff Change Specialist is responsible for ensuring the quality, functionality, and reliability of software products through User Acceptance Testing (UAT),...

Quality Assurance & Tariff Change Specialist

Bring your skills to life
We’re looking for a motivated and results driven individual to support the Operations Manager in driving operational excellence across the Contact Centre and front office operations.&nbsp;
In this role, you will oversee the daily front office activities, support sales processes, manage multichannel customer interactions, and handle regulatory compliance matters (including MCA and MCCAA queries).&nbsp;
You will play a key role in ensuring seamless service delivery, supporting sales initiatives, maintaining high standards of customer satisfaction, and contributing to the achievement of operational and commercial targets.
Does this sound interesting to you? Here's what you must have to match our requirements:
<ul>
<li>A minimum MQF Level 4 qualification in Business Administration, Management, IT and e-Commerce, Communications and Marketing, or a related field;</li>
<li>Minimum of 3 years’ experience in a leadership or supervisory role;</li>
<li>A strong background in client relationship management and client facing roles;</li>
<li>Proven experience in managing contact center operations;</li>
<li>Skilled in omnichannel strategy and its execution using CRM technology as data hub;</li>
<li>Strong understanding of how to leverage AI, automation, and digital platforms (e.g., chatbots, live chat) to improve efficiency and enhance customer experience;</li>
<li>Experience with WFM tools for forecasting and optimizing agent schedules to meet service levels efficiently;</li>
<li>Lead, mentor, and motivate large, diverse teams;</li>
<li>Champion and support operational changes;</li>
<li>Develop and execute long-term strategies that align customer service operations with broader business goals like profitability and growth;</li>
<li>Adopt a proactive strategy to ensure business continuity and robust talent pipeline;</li>
<li>Strong analytical and problem-solving skills to address complex customer issues, operational challenges, and potential;</li>
<li>Excellent verbal and written communication skills for effective interaction with clients, senior management, and all levels of the team;</li>
<li>Capable of managing multiple projects simultaneously, prioritize tasks effectively, and ensure that operational initiatives are completed on time and within budget.</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position:
<ul>
<li>MQF 5 qualification or higher in Information Technology is considered an advantage.</li>
</ul>
Expected Hours of Work
This is a full-time position with forty (40) hours a week, with flexible hours.
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Oversee daily front-office operations including call handling, customer interactions, and service delivery and ensure compliance with SLAs and company targets;</li>
<li>Monitor real-time performance metrics and respond promptly to operational issues and manage escalations and complex customer enquiries effectively;</li>
<li>Maintain operational efficiency while ensuring an excellent customer experience across all touchpoints;</li>
<li>Manage and supervise the sales support processing team and ensure accurate order processing, pricing accuracy, and timely fulfilment of customer requests;</li>
<li>Monitor team performance against sales support KPIs and provide ongoing training and coaching to optimize team productivity;</li>
<li>Liaise between the Contact Centre and Retail/Sales teams to ensure a seamless handover of opportunities and customer information;</li>
<li>Manage customer interactions across multiple channels including voice, email, live chat, and social media and ensure consistent service quality and messaging across all channels;</li>
<li>Monitor channel-specific metrics and performance and optimize channel utilisation to improve first-contact resolution rates and customer satisfaction;</li>
<li>Support digital transformation initiatives and omnichannel integration;</li>
<li>Handle customer enquiries related to Malta Communications Authority (MCA) and Malta Competition and Consumer Affairs Authority (MCCAA) matters;</li>
<li>Ensure compliance with regulatory requirements and consumer protection norms and coordinate with Legal and Compliance teams on regulatory-related issues and their respective tribunal escalations;</li>
<li>Process regulatory complaints, escalations, and queries with appropriate timeliness and accuracy;</li>
<li>Maintain documentation and records for audit purposes;</li>
<li>Monitor key performance indicators (KPIs) for front-office, sales support, and multichannel operations;</li>
<li>Generate daily and weekly performance reports for the Operations Manager and identify trends and areas for improvement;</li>
<li>Implement corrective actions when performance falls below targets;</li>
<li>Support data-driven decision-making through accurate and timely reporting;</li>
<li>Lead and mentor the team through regular coaching and constructive feedback to improve individual and collective performance;</li>
<li>Supporting with the recruitment and interviews as needed;</li>
<li>Foster a positive, customer-centric team culture;</li>
<li>Execute sales and upselling initiatives defined in collaboration with the Senior Manager, Retail, and Marketing;</li>
<li>Ensure frontline teams consistently deliver against sales KPIs;</li>
<li>Support commercial inbound and outbound campaigns across the GO brand in both B2B and B2C spheres;</li>
<li>Identify process improvements via process automation/simplification by using but not only AI tools;</li>
<li>Work closely with the Operations Manager, Retail, Marketing, HR, and IT teams;</li>
<li>Ensure seamless coordination on sales initiatives, campaigns, and operational changes;</li>
<li>Support change management initiatives and the achievement of commercial goals across GO and its subsidiaries;</li>
<li>Any other task as assigned.</li>
</ul>
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
We believe in empowering our team with more than just a job—here’s what’s in it for you:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to spend on your own personal and/or professional development;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;</li>
<li>A budget to purchase your next mobile device;</li>
<li>In-house canteen serving delicious breakfasts, meals and snacks;</li>
<li>A budget dedicated to your children’s summer school costs;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad;</li>
<li>… and more!&nbsp;</li>
</ul>

Bring your skills to life
We’re looking for a motivated and results driven individual to support the Operations Manager in driving operational excellence across the Contact Centre and front office...

Assistant Manager - Customer Services Contact Centre

You've come to the right place.
We’re on the lookout for high-caliber, strategic Enterprise Sales professionals to join our expanding team. As an Enterprise Solutions Sales Specialist, you’ll be responsible for leading complex, high-value ICT and telecom solution engagements with enterprise clients across multiple industries.
You will operate at the intersection of technology and business—helping clients transform and future-proof their organizations by leveraging GO’s full suite of solutions, including cloud, cybersecurity, data centre services, managed networks, and bespoke system integrations.
We're looking for professionals who are not just sellers—but enterprise consultants who can work across verticals and adapt to diverse client environments.
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>7+ years of progressive, client-facing commercial experience within Telecoms, IT Solutions, or Systems Integration—ideally across multiple industries and organizational types (e.g., telecom operators, system integrators, enterprise clients, and public sector bodies).</li>
<li>A consistent track record of closing complex, multi-product enterprise deals, including cloud computing, cybersecurity, managed services, networking, data centre hosting, and digital transformation solutions—with a clear focus on recurring revenue growth and long-term account value.</li>
<li>Demonstrated business agility and cultural adaptability, having successfully operated within diverse corporate structures, varied procurement ecosystems, and high-compliance verticals such as government, finance, and healthcare.</li>
<li>Mastery of solution selling and consultative sales methodologies with the ability to develop strategic account plans, craft tailored value propositions, and navigate long sales cycles with multiple decision-makers.</li>
<li>Strong executive presence and influencing ability, with exceptional written, verbal, and presentation skills—trusted by senior stakeholders.&nbsp;</li>
<li>Resilience and high emotional intelligence, with the ability to adapt quickly to shifting client needs, overcome objections constructively, and maintain momentum in high-pressure, competitive environments.</li>
<li>A demonstrated innovation mindset, constantly seeking new approaches to client engagement, solution design, and value creation—while contributing to internal process improvements and cross-functional collaboration.</li>
<li>Proven ability to manage strategic alliances, vendor relationships, and third-party partners, ensuring delivery alignment and excellence across the entire solution lifecycle.</li>
<li>Mobility and flexibility to operate in hybrid and regional sales environments, with a valid driving license and the ability to travel across markets for client meetings, events, or opportunity development.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Bachelor’s Degree or Diploma (MQF Level 5) in a technical or business discipline.</li>
<li>Technical experience in roles such as IT Management, Systems/Network Administration, or Technical Consulting.</li>
<li>Prior involvement in public sector tendering or framework agreements, with a track record of successful bids.</li>
<li>Certifications or working knowledge of enterprise technologies (e.g., Cisco, VMware, Microsoft, Fortinet, etc.) are a plus.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Lead the entire enterprise sales lifecycle, from identifying and qualifying high-value opportunities to shaping solution strategy, negotiating commercial terms, and driving successful contract closure—ensuring alignment with both client business priorities and GO’s growth objectives.</li>
<li>Establish and nurture high-impact relationships with C-suite executives, IT strategists, and procurement leaders, positioning yourself as a strategic partner in their digital transformation journey and unlocking long-term value across the customer lifecycle.</li>
<li>Conduct deep discovery and business analysis to decode multifaceted operational challenges and architect bespoke, multi-technology solutions—leveraging GO’s robust portfolio across data centre, cloud, cybersecurity, connectivity, and managed services.</li>
<li>Drive cross-functional collaboration with internal stakeholders—including pre-sales engineers, product managers, service delivery teams, and ecosystem partners—to co-create end-to-end, commercially compelling solution proposals with measurable ROI.</li>
<li>Lead the strategic development, execution, and governance of complex public and private sector tenders, RFPs, and enterprise-scale proposals, ensuring technical accuracy, legal compliance, and commercial competitiveness in high-stakes procurement environments.</li>
<li>Act as a senior technology advisor and digital innovation enabler—guiding clients on emerging trends, disruptive technologies, and best-in-class implementation strategies to support business resilience, operational efficiency, and growth.</li>
<li>Continuously refine and adapt go-to-market strategies by synthesizing insights from evolving client needs, industry shifts, competitor positioning, and internal performance analytics—proactively contributing to revenue acceleration and market penetration.</li>
<li>Operate with an entrepreneurial and ownership-driven mindset, taking full accountability for strategic account planning, revenue forecasting, and deal execution. Leverage consultative selling frameworks to build tailored business cases, champion cross-departmental alignment, and consistently deliver enterprise sales wins—from pipeline acceleration to commercial close.</li>
<li>Analyse market dynamics to identify emerging opportunities and adapt the company’s service portfolio accordingly.</li>
<li>Represent the company at industry events, trade shows, and networking opportunities to position the brand as a market leader.</li>
<li>Act as the primary point of contact for high-value clients, ensuring exceptional service delivery.</li>
<li>Mentor and coach new upcoming junior team members.</li>
<li>Perform in-depth financial forecasting and contribute to budgeting processes for strategic planning.</li>
<li>Stay informed about advancements in technology and advocate for continuous innovation within the team.</li>
</ul>
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>We believe in empowering our team with more than just a job—here’s what’s in it for you:</li>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Relocation package and remote work support for international candidates</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
<li>… and more!&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now.

You've come to the right place.
We’re on the lookout for high-caliber, strategic Enterprise Sales professionals to join our expanding team. As an Enterprise Solutions Sales Specialist, you’ll be...

Enterprise Solutions Sales Specialist

Steer your career into the right direction!&nbsp;
We're on the lookout for an individual with a creative flair, strong motivation, and a growth mindset to join our dynamic People team as our next People Success Manager. Reporting to our Senior Manager - People Operations, you'll play a pivotal role in shaping and leading practices that foster an employee-oriented, high-performance culture emphasising empowerment, productivity, and quality standards.&nbsp;
In this position, you'll delve into various People matters, including employer brand, talent management, HR Analytics, organisational and performance management, retention, reward and recognition, compensation, change management, labour relations and succession planning.&nbsp;
Demonstrating a deep understanding and appreciation for exceptional employee experiences will be key to excelling in this role. Moreover, you'll need to exhibit assertiveness, sound decision-making, and strong leadership skills to thrive in this dynamic environment. We're seeking a proactive self-starter who possesses a natural ability to execute tasks efficiently, meet targets, and turn challenges into opportunities for impactful business outcomes.&nbsp;
If this describes you, then this is a glimpse of what you will be doing;&nbsp;&nbsp;
<ul>
<li>Develop and mentor People Success team members as well as contribute effectively as a member of the People management team;</li>
<li>Lead all Employer Brand and Talent Acquisition strategies, train and update the People Team with the latest trends and brand guidelines;</li>
<li>Manage, maintain and further develop GO’s online channels (such as Facebook, LinkedIn, Glassdoor, Instagram, TikTok), our careers page and other websites, our recruitment system, and other HR systems/platforms;</li>
<li>Assist and support with processes in relation to offshore employment projects and/or GO's subsidiaries.</li>
<li>Act as a point of reference for employees and management on day-to-day issues;</li>
<li>Manage day-to-day operational matters;</li>
<li>Contribute towards, and execute, an effective employee experience;</li>
<li>Manage relationships with educational institutions, recruitment agencies, and other partners;</li>
<li>Plan, coordinate, and execute talent acquisition related events such as company visits, career fairs, events with educational institutions;</li>
<li>Manage our apprenticeship and youth exposure programme, employee referral programme, coming up with new ways of attracting talent, creating recruitment campaigns, recruitment adverts and job descriptions, whilst ensuring our employer brand is properly conveyed at all times;</li>
<li>Oversee and manage the entire recruitment and onboarding experience, whilst guiding the People team and Management to ensure a great candidate and employee experience at all times.&nbsp;&nbsp;&nbsp;</li>
</ul>
To Grab Our Attention, You’ll Need: 
<ul>
<li>3+ years’ experience in an HR role within a fast-paced environment;&nbsp;</li>
<li>A minimum MQF Level 5 qualification;&nbsp;</li>
<li>Proven experience to come up with business ideas to contribute to business efficiencies;&nbsp;</li>
<li>Excellent attention to detail and highly organised;&nbsp;</li>
<li>Proficiency in using the Microsoft suite;&nbsp;</li>
<li>Excellent teamwork and people skills;&nbsp;</li>
<li>Can handle complex situations;&nbsp;</li>
<li>Customer focused and driven to achieve high standards;&nbsp;</li>
<li>Sound understanding of Maltese Employment Law.&nbsp;</li>
</ul>
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
Imagine your dream career and make it happen! 
We’ll recruit as soon as we find our match. Don’t think twice – apply now.

Steer your career into the right direction!&nbsp;
We're on the lookout for an individual with a creative flair, strong motivation, and a growth mindset to join our dynamic People team as our next...

People Success Manager - Employer Brand & Talent Acquisition

Define the Future with us
We’re seeking dynamic individuals who enjoy interacting with all kinds of individuals. In our Contact Center, putting the customer first is at the heart of everything we do, and we are committed to delivering support of the highest standard.
As a Customer Care Agent, you’ll often be the first person customers turn to in important moments. Your role will involve communicating across various channels, offering guidance, answering questions, and resolving both general and technical concerns.
Expected Hours of Work: This is a part-time position, minimum of 20 hours per week. Candidates must be available Monday to Sunday, anytime between 09:00 to 14:00.
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills. </li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>
​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Define the Future with us
We’re seeking dynamic individuals who enjoy interacting with all kinds of individuals. In our Contact Center, putting the customer first is at the heart of everything we do,...

Customer Care Agents (Part Time)

Your Sales Adventure Begins! 
We are looking for a driven individual, with killer sales skills, looking to boost their career within the Business environment. You will be part of the GO Business Team, which strives to go above and beyond for its business clients. A key part of the Business Sales Executive role will be growing the GO Business portfolio by identifying new business leads. Possessing a flair for sales, being results orientated and having super communication skills will help you thrive in this position. As long as you are willing to learn and you are a team player, this position is a great opportunity for you to grow within a fast-paced environment.&nbsp;
Does this sound interesting to you? Here’s what you need to have to match our requirements: 
•	A minimum of 1 year if experience working in Sales;&nbsp;
•	Have good interpersonal and communication skills (both written and spoken).
•	Focus on excellent customer care and motivated by customer service; this motivation should be evident in your attitudes, values, behaviours and personality;&nbsp;
•	Proficiency in the use of standard Office Automation tools; and&nbsp;
•	A valid Driving License.&nbsp;
Here’s how you can hit a few plus points for this position: 
•	Preferably have completed and achieved a certificate in sales training or equivalent;&nbsp;
•	Preferably have a number of years of experience working with business customers; and&nbsp;
•	Have a good understanding of the fixed line, broadband, TV and mobile markets, the services offered by the Group and should be skilled at discussing these services and identifying customer needs for them.&nbsp;
If this describes you than this is a glimpse of what you will be doing: 
•	Identify and open new business leads for a variety of business customers, as well as new revenue streams. Plan calls and organise one-to-one meetings to promote and motivate customers to purchase from the company’s portfolio of services across the 4Ps.
•	Draft, prepare, and deliver presentations tailored to prospective clients.
•	Negotiate, follow up on leads, and successfully close deals.
•	Monitor, gather, and report competitor activities and sales offers.
•	Ensure all sales-related matters raised by clients, Managers, and Senior Managers are communicated and resolved in a timely and satisfactory manner.
•	Build and maintain excellent rapport with existing and prospective clients.
•	Participate in industry functions, networking opportunities, and events when required.
•	Collaborate as an effective team player, sharing ideas to improve the effectiveness of the Business Sales Channel and ensuring all sales opportunities are maximised.
•	Proactively assist Managers and Senior Managers in the full execution of their duties within the channel.
•	Accurately input, update, and manage client data within the company’s sales management systems. Submit weekly reports, accurate sales data, and constructive feedback within agreed deadlines.
•	Provide management with insights on prospective markets, product enhancements, and business development opportunities.
•	Ensure professional attire and personal presentation in line with the company dress code. Strictly adhere to all relevant company processes, procedures, and confidentiality standards at all times.
What’s in it for you? Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
•	Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference.&nbsp;
•	Flexible working arrangements to suit different needs.&nbsp;
•	No more bills! Free UNLIMITED GO services for your home and mobile.&nbsp;
•	Four weeks paid birth-leave for all non-birthing parents.&nbsp;
•	Private Hospital Health Insurance, to protect you from unexpected, high medical costs.&nbsp;
•	A budget to spend on your own personal and/or professional development.&nbsp;
•	Therapy sessions to support your needs in collaboration with Richmond Foundation.&nbsp;
•	A budget dedicated to your children’s summer school costs.&nbsp;
… and more!&nbsp;
We’ll recruit as soon as we find our match. Don’t think twice – apply now.

Your Sales Adventure Begins! 
We are looking for a driven individual, with killer sales skills, looking to boost their career within the Business environment. You will be part of the GO Business...

Business Sales Executive

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;
The role of customer care agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general service/product information and troubleshooting service or technical problems.&nbsp;
Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. 
Does this sound interesting to you? Here’s what you must have to match our requirements: 
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language;&nbsp;</li>
<li>In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;&nbsp;</li>
<li>Proficient in MS computer applications;&nbsp;</li>
<li>Ability to think on your feet and meet customers at their level;&nbsp;</li>
<li>Ability to multitask effectively and handle stressful situations appropriately;&nbsp;</li>
<li>Excellent data entry and typing skills.&nbsp;</li>
</ul>
Does this sound like you? Here’s how you can hit a few plus points for this position: 
<ul>
<li>1 year of continuous experience in a contact centre environment;&nbsp;</li>
<li>3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;&nbsp;</li>
<li>Ability to add personality to interactions: Be conversational – yet professional;&nbsp;</li>
<li>Superior listening skills and knowledge of customer service practices and principles.&nbsp;</li>
</ul>
​If this describes you, then this is a glimpse of what you'll be doing: 
<ul>
<li>Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;&nbsp;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;&nbsp;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;&nbsp;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;&nbsp;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;&nbsp;</li>
<li>Regularly meet targets set by line management;&nbsp;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;&nbsp;</li>
<li>Alert the line management of trends in customer interactions;&nbsp;</li>
<li>Be prepared to undergo further training to keep abreast with customers’ needs;&nbsp;</li>
<li>Process sales orders and agreements;&nbsp;</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>And more…&nbsp;</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Drive Customer Satisfaction, Elevate Your Career!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach...