Do you want to feel technology at your fingertips?

As a Device Specialist, you will be responsible for ensuring the seamless launch, peak performance, and lifecycle management of consumer and enterprise devices, including smartphones, modems, Set-Top Boxes (STBs), and peripheral hardware. This technical, multi-faceted role bridges the gap between hardware testing, manufacturer liaison, retail and advanced technical support.

Does this sound interesting to you? Here’s what you need to have to match our requirements:

• Technical qualifications such as an ICT Diploma or similar;
• Prior experience working in a technical team or in the Telco industry;
• Excellent communication and interpersonal skills;
• Strong customer-centric approach to service delivery;
• Sharp analytical and problem-solving skills;
• Strong team orientation;
• Ability to work with minimal supervision;
• Enthusiasm, commitment, and good work ethic.

Here’s how you can hit a few plus points for this position:

• English proficiency (spoken and written) and knowledge of Maltese;.
• Knowledge of device brands and/or operating systems (e.g. iOS, Android);
• Good level of computer literacy in the use of standard office automation tools;
• Good use of data transfer software like Smart Switch for Android and iCloud Transfer for iOS.

If this describes you, then this is a glimpse of what you'll be required to do:

• Test and evaluate new devices, services, features and firmware, ensuring technical performance and reliability.
• Compile and analyse device data to prepare technical specifications for internal and retail use.
• Perform preventative maintenance, performance audits and regression testing to identify and resolve potential issues.
• Manage aftersales technical diagnostics, investigate device failures and provide Tier 2/3 technical support.
• Liaise with equipment manufacturers and suppliers on technical requirements, product validation and troubleshooting.
• Install, configure and maintain device software, firmware, operating systems and applications.
• Collaborate with internal teams to resolve complex technical issues, deliver user training and improve operational processes.
• Keep up to date with emerging technologies, ensure compliance with company procedures and support wider Group operations, including Klikk, when required.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

• Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;
• Flexible working arrangements to suit different needs;
• No more bills! Free UNLIMITED GO services for your home and mobile;
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
• A budget to purchase your next mobile device;
• A budget to spend on your own personal and/or professional development;
• Four weeks paid Family Nurturing Leave for all second parents;
• In-house canteen serving delicious breakfasts, meals and snacks;
• A budget dedicated to your children’s summer school costs;
• Mental wellbeing support in partnership with Richmond Foundation;
• The opportunity to work from literally anywhere – being able to work from abroad;

And more!...

We'll recruit as soon as we find our match. Don't think twice - apply now!