Put your ability to work.

Are you a proactive problem-solver who enjoys turning challenges into opportunities and driving measurable business impact?

As our Wholesale Operations Specialist, you will act as the key interface between carriers and local operators, ensuring wholesale service issues are resolved quickly and effectively. In this role, you’ll play a vital part in protecting revenue, improving performance, and enhancing the overall customer experience.

This is more than a coordination position, it’s an opportunity to influence business outcomes, optimize processes, and help shape service excellence.

Does this sound like you? Here’s what you need to have to match our requirements:

• 5+ years’ experience in a telecommunications customer-facing, back-office, or similar operational role

• Strong experience with CRM systems (e.g., Salesforce) and billing platforms

• Proficiency in Microsoft Office

• Strong analytical mindset and attention to detail

• A positive, proactive attitude and ability to learn quickly

• Comfort working with data and financial metrics

This is how you can hit a few more plus points for this position: 

• Diploma or Bachelor’s degree in ICT or related field

• Experience in budgeting and account management

• Advanced Excel Skills

If this describes you, here’s a glimpse of what you will be doing in this position:

• Establish and maintain business relationships with carriers and local operators.

• Act as the primary interface for wholesale services, handling client-raised issues.

• Manage order progress and delivery status to ensure process compliance.

• Monitor business performance for high-revenue lines and analyze figures to suggest improvements to management.

• Drive business process improvements and proposing adjustments in service offerings.

• Draft budgets and track variances throughout the year.

• Generate and monitor all operational reports including gap analysis on performance.

• Act as a point of reference for both commercial and technical changes within the company.

• Escalate challenges and flag any noncompliance or risks identified in the process.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

• Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference

• Flexible working arrangements to suit different needs 

• No more bills! Free UNLIMITED GO services for your home and mobile 

• Four weeks paid birth-leave for all non-birthing parents 

• Private Hospital Health Insurance, to protect you from unexpected, high medical costs 

• A budget to purchase your next mobile device

• A budget to spend on your own personal and/or professional development 

• Therapy sessions to support your needs in collaboration with Richmond Foundation  

• In-house canteen serving delicious breakfasts, meals and snacks 

• A budget dedicated to your children’s summer school costs 

• The opportunity to work from literally anywhere – being able to work from abroad

• Generous relocation package as well as any assistance needed for your smooth transition to Malta

… and more! 

We'll recruit as soon as we find our match. Don't think twice - apply now.