Steer your career into the right direction.

We’re on the lookout for a Business Relationship Manager - Key Clients responsible for driving customer satisfaction and revenue growth by managing, developing, and retaining key customers. This role focuses on building long-term, value-driven relationships with top and medium-sized accounts, ensuring their requirements are met and exceeded, while identifying opportunities for new business and revenue streams.

Does this sound like you? Here’s what you need to have to match our requirements:

• Have a minimum of 3 years’ experience in B2B sales or commercial management within telecom or ICT sectors.
• Proven track record of managing key customer portfolios and achieving sales and retention targets.
• Proficiency in the use of standard Office Automation tools;
• A valid Driving License;
• Excellent communication (verbal and written), negotiation, and presentation skills.

Here’s how you can hit a few plus points for this position:

• A Diploma in Sales, Customer Care, Management or other related subject.

If this describes you, here’s a glimpse of what you will be doing in this position:

• Manage a portfolio and provide support to top and medium-sized key customers, ensuring sustained revenue growth and customer retention.
• Maintain open communication channels through regular calls, meetings, and follow-ups to minimise churn and protect revenue.
• Ensure customers’ requirements and expectations are met with exceptional service delivery and thorough follow-up.
• Identify new business leads, including potential customers, additional services, and new revenue streams. Reach defined sales and retention targets while contributing to the overall market share of the Group.
• Develop and present tailored proposals and presentations to key customers.
• Act as a liaison between key customers, the Sales team, the Business Solutions Team, and other Group companies for proposals, projects, and service delivery.
• Provide operational support to Sales and Business Solutions teams, including follow-ups on requests and proposals.
• Coach, mentor, and support other members of the Business Team to ensure overall team effectiveness.
• Contribute to the general improvement of the Retention Team’s efficiency and effectiveness, ensuring that all business opportunities are fully exploited.
• Ensure adherence to all company policies, procedures, and confidentiality agreements.
• Manage team performance through regular performance appraisals. 
• Drive results by monitoring team targets, maintaining accountability, and motivating team members to perform effectively under pressure.
• Maintain a professional and presentable appearance while on duty.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you;

• Flexible working arrangements to suit different needs
• No more bills! Free UNLIMITED GO services for your home and mobile
• Four weeks paid birth-leave for all non-birthing parents
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs
• A budget to purchase your next mobile device
• A budget to spend on your own personal and/or professional development
• Therapy sessions to support your needs in collaboration with Richmond Foundation 
• In-house canteen serving delicious breakfasts, meals and snacks
• A budget dedicated to your children’s summer school costs 

… and more!

We'll recruit as soon as we find our match. Don't think twice - apply now!