Shaping the Future Together

We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated to going above and beyond for our customers day in and day out.

As our Technician, you will be working directly on the front line, interacting daily with our customers to ensure they have all of their services working smoothly. You’ll be provided with all the necessary tools, including a mobile device, a laptop, and a company van, to perform your duties at your utmost. After the training period, you will mostly work independently; however, there’s a great team spirit, and if you need assistance, your colleagues will be just a phone call away.

Kindness, patience, and charisma go a long way when you’re dealing with people. Therefore, we expect you to bring these attributes to thrive in this position. As for the rest, we will teach you what you need to know. This position is a great opportunity to grow and develop yourself within a fast-paced, exciting technological environment.

Does this sound like you? Here’s what you need to have to match our requirements:

• A good level of computer literacy;
• A valid driving license to operate a company vehicle;
• Fluency in written and spoken English;
• Willingness to work outdoors and at heights;
• Strong communication and customer service skills;
• A positive attitude and team spirit;
• Willingness to learn and develop technical skills on the job.

This is how you can hit a few more plus points for this position:

• Experience working in a similar technical field;
• Familiarity with Telecommunications technologies such as fiber optics, telephony, and IPTV;
• The ability to work with minimal supervision;
• Technical qualifications such as City and Guilds, CCNA, or similar;
• Knowledge of electrical systems or networking;
• A Wireman License or interest in obtaining one.

If this describes you, here’s a glimpse of what you will be doing:

• Installing and maintaining GO services such as FTTH, IPTV, and Voice;
• Rectifying faults and solving issues in customers' homes or business premises;
• Jumpering and patching services in cabinets, MSANs, and test rooms;
• Maintaining and upgrading network infrastructure, including distribution points and drops;
• Working at heights and in open manholes or confined spaces as required;
• Using GO systems to provision, update records, and manage stock;
• Performing stock-related tasks such as ordering equipment and returning equipment;
• Participating in on-call schedules, overtime, and work continuation as needed;
• Supporting the deployment of new technologies such as energy management and home networking;
• Assisting in the installation of network infrastructure, IoT devices, and structured cabling in homes and businesses;
• Providing basic setup and installation of devices such as TVs, printers, and routers;
• Adhering to health and safety protocols and assisting in ensuring best practices on the field.
• Perform any other ad-hoc tasks as requested according to company needs.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:   

• No more bills! Free UNLIMITED GO services for your home and mobile  
• Four weeks paid birth-leave for all non-birthing parents  
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs  
• A budget to spend on your own personal and/or professional development  
• Therapy sessions to support your needs in collaboration with Richmond Foundation   
• A budget dedicated to your children’s summer school costs 

And more…