Join us in driving a digital Malta where innovation, growth and care empowers you to shape a brighter future for all. ​

Define the Future with us
We are looking for a results-driven and forward-thinking professional with a passion for training, quality, and digital innovation. In this role, you will support agent development and service excellence while leading the strategy and optimisation of our GenAI chatbot. Reporting to the Senior Manager Customer Service, you will ensure agents deliver high-quality interactions and that AI handles low-complexity queries effectively, allowing the team to focus on high-impact conversations such as sales, retention and escalations.
Does this sound interesting to you? Here's what you must have to match our requirements
<ul>
<li>Minimum of 2 years’ experience in an operations support role</li>
<li>Ability to train all skills and levels of contact centre agents</li>
<li>Strong proficiency in Microsoft Office (Word and Excel, intermediate level)</li>
<li>Creative ability, writing proficiency, and excellent verbal and written communication skills</li>
<li>Strong knowledge of contact centre support channels, systems, processes, and procedures</li>
<li>A motivated self-starter, flexible with working hours and quick to adapt</li>
<li>Experience with recruitment, interviewing, and quality assurance processes</li>
<li>Familiarity with AI tools and chatbot systems</li>
<li>Ability to analyse AI performance data (like what queries stop in the chatbot, and how well it passes chats to agents) and make improvements.</li>
<li>Confidence in managing cross-functional projects involving digital platforms and agent experience</li>
<li>Ability to set and adjust priorities to meet deadlines in a fast-paced environment</li>
<li>Proven ability to work effectively both independently and in a team</li>
<li>Strong communication and coaching skills</li>
<li>Commitment to excellent customer service</li>
<li>Willingness to learn and attend ongoing training, including AI and digital platform development</li>
</ul>
Expected Hours of Work
This is a full-time position with forty (40) hours a week. Occasional evening and weekend work may be required as job duties demand.
Does this sound like you? Here’s how you can hit a few plus points for this position:
<ul>
<li>An Advanced Level of Education</li>
<li>Technical Support, QA accreditation or equivalent experience</li>
<li>Knowledge of Quality Management Systems (QMS)</li>
<li>Experience working with or training AI/chatbot platforms in a customer support setting</li>
<li>Strong interest in training and analytics within customer support, including digital and social channels</li>
<li>Exceptional listening and analytical skills with a sound technical background</li>
<li>Familiarity with telecoms products, services, and campaign rollout processes</li>
<li>Leadership or training experience in a contact centre environment</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Establish and maintain quality assurance guidelines, standards, and procedures by evaluating customer interactions across all channels</li>
<li>Create and deliver training programmes for onboarding and ongoing development of contact centre agents, aligned with service and product updates, including onboarding team members on how to work alongside AI tools to enhance service</li>
<li>Produce training materials and support documentation for new services, product launches, and process changes, helping design and update knowledge base content used by both agents and the AI platform, leveraging history of previous chats</li>
<li>&nbsp;Conduct regular QA assessments to identify improvement areas and provide feedback and coaching to agents, benchmarking AI-assisted service quality against live-agent interactions to help close any gaps</li>
<li>Collaborate with Team Leaders and management to track agent performance trends and address skill or knowledge gaps</li>
<li>Coordinate recruitment, interviews, and selection processes with HR to ensure new hires meet required competencies</li>
<li>Develop and implement strategies to enhance First Contact Resolution (FCR), reduce repeat contacts, and improve overall service quality</li>
<li>Provide support and coaching both remotely and in-office, including side-by-side coaching for new hires</li>
<li>Support other teams across the contact centre including Reception, Processing, and Multi-Channel with tailored training and QA assistance</li>
<li>Liaise with Marketing to ensure accurate customer information and FAQ alignment for campaigns and new offers</li>
<li>Manage training consumables and maintain the contact centre staff data register</li>
<li>Lead the strategy and continuous improvement of the GenAI chatbot, ensuring it reflects accurate and timely information from the website and internal systems</li>
<li>Identify and map queries suitable for automation and ensure successful deflection via GenAI, while routing high-value or complex cases to human agents with context</li>
<li>Monitor AI performance metrics including containment rate, handoff success, failed intents, resolution rate, handover quality, and other KPIs, providing insights and adjustments as needed</li>
<li>Gather feedback from agents and customers to refine bot training data and improve digital self-service performance</li>
<li>Create, update, and enforce QA guidelines in line with evolving operational needs</li>
<li>Share actionable insights from AI and QA performance with management to guide further investment and refinement</li>
<li>Perform other duties as required by management</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now!

Define the Future with us
We are looking for a results-driven and forward-thinking professional with a passion for training, quality, and digital innovation. In this role, you will support agent...

Contact Centre Training, Quality ad AI Strategy Specialist

Shaping the Future Together
We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated to going above and beyond for our customers day in and day out.
As our Technician, you will be working directly on the front line, interacting daily with our customers to ensure they have all of their services working smoothly. You’ll be provided with all the necessary tools, including a mobile device, a laptop, and a company van, to perform your duties at your utmost. After the training period, you will mostly work independently; however, there’s a great team spirit, and if you need assistance, your colleagues will be just a phone call away.
Kindness, patience, and charisma go a long way when you’re dealing with people. Therefore, we expect you to bring these attributes to thrive in this position. As for the rest, we will teach you what you need to know. This position is a great opportunity to grow and develop yourself within a fast-paced, exciting technological environment.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A good level of computer literacy;</li>
<li>A valid driving license to operate a company vehicle;</li>
<li>Fluency in written and spoken English;</li>
<li>Willingness to work outdoors and at heights;</li>
<li>Strong communication and customer service skills;</li>
<li>A positive attitude and team spirit;</li>
<li>Willingness to learn and develop technical skills on the job.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Experience working in a similar technical field;</li>
<li>Familiarity with Telecommunications technologies such as fiber optics, telephony, and IPTV;</li>
<li>The ability to work with minimal supervision;</li>
<li>Technical qualifications such as City and Guilds, CCNA, or similar;</li>
<li>Knowledge of electrical systems or networking;</li>
<li>A Wireman License or interest in obtaining one.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing:
<ul>
<li>Installing and maintaining GO services such as FTTH, IPTV, and Voice;</li>
<li>Rectifying faults and solving issues in customers' homes or business premises;</li>
<li>Jumpering and patching services in cabinets, MSANs, and test rooms;</li>
<li>Maintaining and upgrading network infrastructure, including distribution points and drops;</li>
<li>Working at heights and in open manholes or confined spaces as required;</li>
<li>Using GO systems to provision, update records, and manage stock;</li>
<li>Performing stock-related tasks such as ordering equipment and returning equipment;</li>
<li>Participating in on-call schedules, overtime, and work continuation as needed;</li>
<li>Supporting the deployment of new technologies such as energy management and home networking;</li>
<li>Assisting in the installation of network infrastructure, IoT devices, and structured cabling in homes and businesses;</li>
<li>Providing basic setup and installation of devices such as TVs, printers, and routers;</li>
<li>Adhering to health and safety protocols and assisting in ensuring best practices on the field.</li>
<li>Perform any other ad-hoc tasks as requested according to company needs.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;&nbsp;&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
</ul>
And more…&nbsp;&nbsp;

Shaping the Future Together
We are looking for a driven individual with strong communication skills to join our growing team as a Technician. This team has a customer-centric mindset and is dedicated...

Technician - 4P

More than a job…it’s an adventure in innovation
The NetDevOps role suits an enthusiastic and passionate professional, willing to learn and achieve extensive network knowledge with software development practices. The candidate is expected to modernize the network infrastructure and streamline the workflows through automation. If you’d like to develop your career in Networking and Automation, this is an excellent opportunity for you.
The NetDevOps candidate is expected to improve network reliability by automating network configuration and testing. This reduces errors and outages, leading to increased uptime and better service for users.
Your role will be to plan, implement and administer systems, management and troubleshooting of network infrastructure. You will document functional specifications and processes, propose improvements to current processes in relation to Systems and Network security matters. Besides the regular office-hours job you will also provide 24x7 Support on a roster on call basis and assist where necessary during planned night maintenance.
From resolving interoperability issues across platforms, to supporting the acquisition of hardware, you’ll put your hardware and software talents to good use.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A Degree in Engineering/ an IT related field or equivalent;</li>
<li>Good communication skills;</li>
<li>Be a strong team player;</li>
<li>Be fluent in spoken and written English</li>
<li>Be in possession of a valid driving license.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Knowledge of Networking principles and concepts</li>
<li>Knowledge of data center fabric solutions / Knowledge of Service Provider network infrastructure</li>
<li>Experience in any of the following is considered an asset, however training will be provided:</li>
<ul>
<li>Networking and networks security (LAN, WAN, IPSec VPN, Monitoring etc.); Cisco switches, routers and WiFi; Network Firewalls; NMS; Network Load Balancers; DNS</li>
<li>Network Automation in Python, Ansible, NETCONF, or RESTCONF</li>
<li>Knowledge of API and Object-Oriented principles</li>
<li>Experienced in troubleshooting via tools and scripts</li>
<li>Experience in working with Open-source software and libraries</li>
<li>Knowledge of Cisco ACI</li>
<li>CCNA / CCNP / DevNet Certification</li>
</ul>
</ul>
Does this describe you? Here's a glimpse of what you will be doing in this role:
<ul>
<li>Operate, manage and maintain the company’s networking equipment</li>
<li>Collect statistical data of the network to ensure the appropriate forecasting, dimensioning and sizing of the various Network elements so as to meet the demand for Service Provisioning as well as maintain the required Service Levels;</li>
<li>Develop network automation and telemetry capabilities, building the tools and solutions to enable data-driven decision making across the business</li>
<li>Automate routine tasks, to focus on more complex issues, improving overall network management.</li>
<li>Develop tools to provide greater visibility into network performance, helping to diagnose and troubleshoot issues more quickly.</li>
<li>Implement appropriate operational procedures in accordance with international norms and standards in order to ensure that system downtime is minimised and a high-level quality of service guaranteed</li>
<li>Provide on the job training when necessary</li>
<li>Assist and liaise with other sections in the design, the build and operation, of customers’ networks;</li>
<li>Revise and improve existing security infrastructure</li>
<li>Manage LINUX / WINDOWS systems</li>
<li>Manage relational databases and writing SQL queries.</li>
<li>Provide 3rd level support and liaise directly with third parties, including clients and suppliers for technical problem resolution on a 24x7 basis.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children’s summer school costs</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta</li>
<li>And more…</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now

More than a job…it’s an adventure in innovation
The NetDevOps role suits an enthusiastic and passionate professional, willing to learn and achieve extensive network knowledge with software...

Network DevOps Engineer (2 year contract)

Join Our Team—Keep Things Running Smoothly.
Are you a hands-on individual, with great attention to detail and strong work ethic?
We are looking for an energetic and reliable Storekeeper to join our team. The ideal candidate will be responsible for handling all warehouse duties, including receiving, organizing, and maintaining inventory.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Be in possession of a valid driving licence.</li>
<li>Excellent attention to detail &amp; organisational skills.</li>
<li>Strong problem solving and adaptability.</li>
<li>Basic computer literacy.</li>
<li>Strong command of the English language.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Previous experience working within a warehouse environment.</li>
<li>Forklift Certification.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>The physical handling of all goods received and all goods issued from stores;</li>
<li>The account processing of all goods received and all goods issued from stores;</li>
<li>The proper storage of all the goods in way in which these all items are easily identifiable and kept in good condition;</li>
<li>Ensuring that all stores movements are actioned and processed promptly;</li>
<li>Helping out with the physical checks (both regular and period) while make sure that actual physical stocks tally to financial records - this includes but not limited to periodic Audited stocktaking exercises;</li>
<li>Taking care and the correct use of the tools, equipment and facilities required to carry out the stores function;</li>
<li>The correct handling and lifting of stock;</li>
<li>Deliveries of stocks from and to various locations as required;</li>
<li>The collection and processing of returned CPEs;</li>
<li>Wearing the proper Health and safety attire;</li>
<li>Reducing any health and safety risk both for the employee and for any other interactions while performing his job;</li>
<li>Carrying out any ad-hoc assignments as may be requested from time-to-time by his immediate superior.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children’s summer school costs</li>
</ul>
… and more

Join Our Team—Keep Things Running Smoothly.
Are you a hands-on individual, with great attention to detail and strong work ethic?
We are looking for an energetic and reliable Storekeeper to join our...

Storekeeper

Find the home of your career
We are seeking an experienced and proactive Health and Safety Specialist to oversee and drive health, safety, and environmental compliance across all aspects of our operations.
This role will be critical in ensuring the safety of our employees, contractors, clients, and the public. The ideal candidate will be hands-on, solutions-focused, and able to adapt health and safety standards to a dynamic and fast-paced industry.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A minimum of 2 years proven experience as a Health and Safety Officer in a related field.</li>
<li>A Diploma or Degree level qualification in Health and Safety.&nbsp;</li>
<li>Strong knowledge of relevant health, safety, and environmental legislation and best practices.</li>
<li>Good analytical skills and attention to detail for risk assessment and incident investigation.</li>
<li>Be willing to learn and attend further training to keep up with latest updates;</li>
<li>Excellent communication and interpersonal skills, with the ability to engage all levels of the workforce.</li>
<li>Ability to work independently, be proactive and driven, and manage multiple projects and deadlines.</li>
<li>Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and health and safety reporting tools.</li>
<li>Being in possession of a valid driver's license (Having your own transport is often needed for site inspections).</li>
<li>Fluent in English and ability to communicate with authorities.</li>
</ul>
Here’s how you can hit a few plus points for this position:
<ul>
<li>First Aid at Work qualification.</li>
<li>Experience with ISO standards.</li>
<li>Knowledge of industry specific risks such as working at heights, RF (radiofrequency) awareness, fibre optic safety, and lone working protocols.</li>
<li>Training delivery experience.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Act as the competent person on H&amp;S matters in relation to GO group, as well as a focal point on all H&amp;S measures adopted or to be adopted by the Company.</li>
<li>Provide necessary advice on H&amp;S strategic direction to ensure that the Company abides with relevant H&amp;S regulations and best practices as well as to provide direction on legal developments and new work practices.</li>
<li>Confirm that new work practices adopted are in line with H&amp;S standards and do follow established work practices.</li>
<li>Suggest improvements on the implementation of H&amp;S regulations to maximise efficiency.</li>
<li>Keep updated with all new developments in the field.</li>
<li>Update the H&amp;S manual to reflect all changes in regulations and best practices.</li>
<li>Establish good relationships with the respective Occupational Health and Safety Authorities.</li>
<li>Continuously provide H&amp;S awareness to all employees.</li>
<li>Coordinate H&amp;S liaison officers and management to ensure that all employees are following established practices in the H&amp;S Manual.</li>
<li>Provide advice and support to H&amp;S liaison officers and management on compiling and upkeep of H&amp;S risk assessments.</li>
<li>Investigate and analyse all cases of injuries suffered on the place of work or that occur within the Company premises. This support should also be provided out of office hours if injury is very serious or fatal.</li>
<li>Support and assist on cases of ‘Return to Work’ to ensure that employees on long sickness or injury are fit to return to work.</li>
<li>Coordinate medical tests for employees who are exposed to strenuous work, confined spaces and working at heights.</li>
<li>Coordinate eye tests for regular VDU users.</li>
<li>Support in the implementation of employee wellbeing initiatives.</li>
<li>Provide necessary support to employees who are undergoing social or occupational difficulties.</li>
<li>Manage the PPE store by determining what PPE is required, what stock levels should be maintained and to provide the necessary equipment when and as required by employees.</li>
<li>Provide the necessary training on H&amp;S, correct use of PPE and HR practices when and as required.</li>
<li>May be assigned different duties in accordance with business exigencies.</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
</ul>
… and more!

We'll recruit as soon as we find our match. Don't think twice - apply now!

Find the home of your career
We are seeking an experienced and proactive Health and Safety Specialist to oversee and drive health, safety, and environmental compliance across all aspects of our...

Health & Safety Specialist

Discover what's possible!
Are you interested in working in the dynamic and exciting world of telecommunications? We're looking for vibrant and energetic individual to join our Wholesale and International Services Team.&nbsp;
As an International and Wholesale Specialist, you will be responsible for building and maintaining strong business relationships with international carriers and local operators to safeguard existing services, drive revenue from new service sales, and expand into new markets.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum two years of experience in a sales role, within the Telecom, Wholesale Data or IT sector.&nbsp;</li>
<li>Self-motivated, results-driven, and capable of working both independently and within a team.</li>
<li>Strong interpersonal and communication skills to negotiate effectively with clients as well as within the organisation.&nbsp;</li>
<li>Experience in drafting compelling sales proposals and delivering effective solutions.</li>
<li>Strong project management skills, with the ability to coordinate service delivery across multiple stakeholders.</li>
<li>A strong technical understanding of telecommunications services, networks, and industry trends, with a passion for staying up to date with innovations.</li>
<li>Highly proficient in Microsoft Office applications, particularly Excel at an advanced level</li>
<li>Ability to learn on the job and take on board new working concepts.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Experience working with local and international networks, wholesale carrier operations, and the sale of telecom services and equipment, is preferred.</li>
<li>Experience with CRM and billing systems such as Cerillion, Salesforce, Monday, or similar platforms is preferred.</li>
<li>A bachelor’s degree in business, Engineering, Telecommunications, or a related field, is preferred.&nbsp;</li>
<li>Experience in drafting and vetting master services agreements, service level agreements and responding to questionnaires related to service offerings.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Actively identify and pursue new market opportunities, leveraging industry insights to develop innovative business strategies.</li>
<li>Act as the liaising point and interface between the wholesale customer and other sections within GO or other 3rd parties.</li>
<li>Generate and evaluate new leads, assess partner requests, and manage the full sales cycle from negotiation to closure.</li>
<li>Promote the company’s service portfolio, upselling solutions to existing customers based on technical and commercial requirements.</li>
<li>Represent the company at international conferences, trade events, exhibitions, and meetings to establish new business connections.</li>
<li>Formulate detailed technical proposals and solutions tailored to customer requirements, ensuring feasibility and cost-effectiveness.</li>
<li>Provide in-depth cost calculations and analyses to optimise service pricing while maintaining profitability.</li>
<li>Oversee the provisioning, commissioning, and integration of services, ensuring seamless implementation.</li>
<li>Maintain and update technical records in internal systems while ensuring accurate handover documentation for customers.</li>
<li>Monitor and ensure compliance with service level agreements, identifying performance gaps and raising claims where necessary.</li>
<li>Oversee billing reconciliation, payment statement vetting, and revenue assurance to ensure financial accuracy.</li>
<li>Support contract management, assisting with drafting amendments and new agreements.</li>
<li>Stay up to date with industry innovations, technological advancements, and market trends to align the company’s services with emerging opportunities.</li>
<li>Analyse market conditions, bid success rates, sales trends, and traffic data to propose product enhancements and pricing adjustments.</li>
<li>Generate reports, demand forecasts, and performance insights to support strategic decision-making.</li>
<li>Continuously refine operational workflows and procedures to improve efficiency and service delivery.</li>
<li>Assist in the development and execution of strategic plans aimed at expanding the international and wholesale business.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
<li>Generous relocation package as well as any assistance needed for your smooth transition to Malta.</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Discover what's possible!
Are you interested in working in the dynamic and exciting world of telecommunications? We're looking for vibrant and energetic individual to join our Wholesale and...

International & Wholesale Sales Specialist

Be where the world is going!
Are you a strategic sales leader with a passion for driving growth? We’re looking for a results-driven Enterprise Sales Manager to shape sales strategy, build strong client relationships, and lead a high-performing team.
In this role, you’ll expand our enterprise portfolio, close major deals, and optimize sales processes while mentoring your team to success. If you have a killer sales mindset, leadership skills, and a drive to exceed targets, this is your chance to make a big impact in a fast-paced environment.&nbsp;
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Minimum 3 years in sales, with a strong track record in Telco, Datacentres, and Cloud solutions.</li>
<li>Strong understanding of telco products (VoIP, VoBB, wired/wireless networks, data services, fibre optics).</li>
<li>Prior experience managing and motivating a high-performing sales team.&nbsp;</li>
<li>Proven ability to develop and execute sales strategies aligned with business goals.</li>
<li>Experience in lead generation, prospecting, and pipeline management.</li>
<li>Demonstrated skills in negotiating and closing large, complex deals with enterprise clients.</li>
<li>Excellent presentation and communication skills for product demos, proposals, and pitches.</li>
<li>Strong analytical skills for market analysis, competitor research, and sales forecasting.</li>
<li>Ability to interpret KPIs and sales data to drive decision-making and optimize performance.</li>
<li>Up-to-date knowledge of telecom, financial, public sector, and datacentre industries, including trends, new technologies, and competitive landscape.</li>
<li>Excellent mentoring, coaching, and team-building skills.</li>
<li>Ability to set performance goals, monitor progress, and implement improvement plans.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Familiarity in Cloud Computing (IaaS, PaaS, SaaS)</li>
<li>Familiarity with Cybersecurity, Datacentres, and Enterprise IT.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Develop and implement sales strategies based on industry trends, customer needs, and market opportunities.</li>
<li>Works closely with senior leadership to set revenue targets, sales forecasts, and growth objectives.</li>
<li>Oversee and maximize the company’s revenue streams by aligning pricing, product positioning, and sales efforts with strategic business goals.</li>
<li>Oversee and refine sales processes to improve efficiency, team productivity, and customer acquisition.</li>
<li>Build and nurture strong relationships with key decision-makers to establish trust and facilitate deal closure.</li>
<li>Lead and support major deal negotiations, particularly for high-value or complex contracts.</li>
<li>Understand customer pain points and ensure the company’s solutions are meeting market demands.&nbsp;</li>
<li>Works with technical, legal and account management team to ensure smooth deal execution and post-sale transition.</li>
<li>Set performance goals for the sales team and track individual and team progress against key performance indicators (KPIs).</li>
<li>Report on key metrics, including revenue performance, sales pipeline health, and team progress to management.</li>
<li>Analyse and adopt best practices to continuously improve sales performance and team efficiency.</li>
<li>Stay updated on industry trends, competitor offerings, and emerging technologies to maintain a competitive edge.</li>
<li>Enhance brand positioning and market awareness to attract new customers and retain existing ones.</li>
<li>Build and manage strategic partnerships, joint ventures, and alliances to expand the company’s reach and capabilities.</li>
<li>Lead and mentor the sales team, ensuring high performance and continuous professional development.</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference.</li>
<li>Flexible working arrangements to suit different needs.&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad&nbsp;</li>
</ul>
… and more!
We'll recruit as soon as we find our match. Don't think twice - apply now!

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