Join us in driving a digital Malta where innovation, growth and care empowers you to shape a brighter future for all. ​

Bring your creativity to life
We’re looking for a motivated leader who enjoys working with people, thinks creatively, and is passionate about improving quality and the customer experience.
As a Contact Centre Training and Quality Analyst, you will focus on Quality Assurance by reviewing agent performance across all channels, giving feedback, and working closely with Team Leaders to improve processes. You will also support the People team with recruitment including interviews and selection, and deliver training to help both new and existing team members grow.&nbsp;
Your work will directly contribute to improving our customer experience and strengthening our team
Does this sound interesting to you? Here's what you must have to match our requirements;
<ul>
<li>A minimum of 18 months experience in either an operational support role or a frontline customer support role;</li>
<li>Ability to train all skills and levels of contact Centre agents;</li>
<li>Strong proficiency in but not only Microsoft Office (intermediate Word and Excel);</li>
<li>Creative ability, writing proficiency and excellent interpersonal verbal and written communication skills;</li>
<li>Strongly abreast with all support services/channels, systems, processes and procedures;</li>
<li>Must be self-motivator and innovative self-starter with flexible in working hours;</li>
<li>Conversant with recruitment, interviewing and selection processes as well as acquainted with quality assurances processes;</li>
<li>Must adapt well to change and successfully set and adjust priorities as needed to work under time constraints and meet deadlines;</li>
<li>Proven ability to work effectively in a team environment as well as independently with minimal supervision;</li>
<li>Excellent communication and interpersonal skills, with the ability to provide constructive feedback and coaching;</li>
<li>Outstanding customer service skills and dedication to providing exceptional customer care;</li>
<li>Be willing to learn and attend further training to keep up with latest updates.</li>
</ul>
Expected Hours of Work
This is a full-time position with forty (40) hours a week. Occasional evening and weekend work may be required as job duties demand.
Does this sound like you? Here’s how you can hit a few plus points for this position:
<ul>
<li>MQF Level 4 standard of education and or equivalent</li>
<li>Technical Support, QA accreditation or equivalent experience</li>
<li>Knowledge of Quality Management Systems (QMS)</li>
<li>Firmly driven interest in training and in the QA analytics in customer support channels including social media channels;</li>
<li>Exceptional listening and analytical skills with sound technical background.</li>
<li>Training and leadership experience in the industry</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Establish, maintain quality assurance guidelines, standards, and procedures for the contact centre by effective evaluation of customer service interactions to ensure compliance with company policies and procedures;</li>
<li>Create training programmes and develop materials for new and existing contact centre agents, utilising AI tools where appropriate to support content development, personalisation, efficiency, and continuous quality improvement;</li>
<li>Produce training material and relevant support resources for new services or product launches, leveraging AI where possible to enhance speed of creation, knowledge accuracy, and ongoing updates;</li>
<li>Provide specialised support to the teams whilst remote and in office;</li>
<li>Conduct regular quality assurance assessments to identify areas for improvement and provide feedback and coaching to contact centre staff;</li>
<li>Develop and implement effective strategies and practices to reach optimal First Contact Resolution (FCR) to enhance customer satisfaction and improve overall service quality;</li>
<li>Collaborate with CC Management and Team Leaders to identify agent knowledge/skill gaps and ensure QA performance trends are supported by actionable data;</li>
<li>Coordinate with the People Team on recruitment including interviewing and lead selection process decisions ensuring they meet desired skills and competencies;</li>
<li>Manage stock of training consumables and ensure its proper usage;</li>
<li>Update, maintain CC staff data register;</li>
<li>Liaise with the marketing team, and become a liaison between the contact centre and marketing to provide specialised customer feedback to help support product launches and FAQs;</li>
<li>Create QA guidelines for the teams and ensure its upkeep;</li>
<li>Conduct specialised side-by-side coaching with agents that are new to ensure that what was learnt in the classroom, is followed through;</li>
<li>Provide specialised assistance and training to other contact centre teams including Reception, Processing and Multi-Channel;</li>
<li>Perform other duties as required by management.</li>
</ul>
What’s in it for you? 
Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Discounted GO Freedom Mobile Plan for 4 individuals of your choice</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Four weeks of paid leave for Pregnancy Loss, in line with the Company’s Pregnancy Loss policy.</li>
<li>Paid Pediatric First Aid Course for expecting parents.&nbsp;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children’s summer school costs</li>
<li>Get the best tech for yourself at unbeatable prices with a 10% Klikk discount… and more!</li>
</ul>

Bring your creativity to life
We’re looking for a motivated leader who enjoys working with people, thinks creatively, and is passionate about improving quality and the customer experience.
As a...

Contact Centre Training and Quality Analyst

Overview
Find the home of your career
At GO we believe in driving a digital Malta and obsessing about our customers. We are now looking for a skilled and enthusiastic Voice Core Network Engineer to join our Voice Core team. In this role, you will be responsible for the design, implementation and support of our Mobile and Fixed Voice networks, playing a key role in delivering reliable and cutting-edge services to our customers.

Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Hold a Bachelor’s degree in an Engineering or Technical IT field.</li>
<li>Ability to work well within a team environment.</li>
<li>Have a positive attitude and can-do approach.</li>
<li>Fluency in English both written and verbal.</li>
</ul>

Here’s how you can hit a few plus points for this position:
<ul>
<li>SIP Protocol and Networking knowledge</li>
</ul>

If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Gain hands-on exposure to the operation of Voice Core platforms, including HLR, HSS, MSS and IMS.</li>
<li>Support day-to-day monitoring of network performance and key KPIs.</li>
<li>Assist with troubleshooting and resolution of network issues under guidance.</li>
<li>Participate in core network projects such as upgrades and new service launches.</li>
<li>Help with the installation, configuration and testing of core network elements.</li>
<li>Work closely with experienced engineers, internal teams and vendors to ensure service reliability.</li>
<li>Prepare technical documentation, reports, and contribute to knowledge sharing.</li>
<li>Participate in on-call or out-of-hours support as part of a structured rota and mentoring setup.</li>
<li>This role offers structured mentoring and on-the-job training within a live telecom network environment.</li>
</ul>

What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Discounted GO Freedom Mobile Plan for 4 individuals of your choice;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to purchase your next mobile device;</li>
<li>A budget to spend on your own personal and/or professional development;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
<li>Get the best tech for yourself at unbeatable prices with a 10% Klikk discount;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
</ul>
… and more!&nbsp;

We'll recruit as soon as we find our match. Don't think twice - apply now!

Overview
Find the home of your career
At GO we believe in driving a digital Malta and obsessing about our customers. We are now looking for a skilled and enthusiastic Voice Core Network Engineer to...

Network Engineer - Voice Core

Do something great
Join our Digital Team as a DevOps Specialist, where you get to play a key role in managing software release and operational activities, using industry best practices for release, configuration and implementation management.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>2+ years of relevant experience in DevOps, System Engineering, Infrastructure Engineering or other related field, across industries such as Telecommunications, iGaming, Financial Services, Banking or other DevOps dependent industries.</li>
<li>Bachelor’s degree in computer science / Networking / ICT / AI or an equivalent level of technical background gathered from other certifications and/or working experience.</li>
<li>Knowledge of applications and tools across the various DevOps domains such as but not limited to, GIT, Ansible, Maven, Jenkins, Cucumber, Docker, SonarQube, Nexus, Rundeck, Traefik Proxy and HashiCorp Stack (Nomad, Consul, Vault, Terraform).</li>
<li>Knowledge of deploying and using container/workload orchestration solutions, such as Docker, Docker Swarm or Kubernetes.</li>
<li>Knowledge of application load balancer and service discovery technologies, such as NGINX, Traefik and Consul.</li>
</ul>
Here’s how you can hit a few plus points for this position
<ul>
<li>Experience working on and administering different OS platforms, including variants of Windows and Linux.</li>
<li>Good scripting skills in programming languages prevalent in the industry such as Bash and Python.</li>
<li>Working knowledge of DBMS platforms and SQL, such as PostgreSQL.</li>
<li>Experience related to release management, configuration management, and change management.</li>
<li>Familiarity with the entire software development life cycle and Agile processes.</li>
<li>Familiarity with AI tooling and solutions prevalent in the industry.</li>
<li>Ability to work well independently and with others.</li>
<li>High level of self-motivation, self-organization, orientation to detail, ability to prioritize many tasks and commitment to the highest standards of quality.</li>
<li>Excellent verbal and written communication skills</li>
</ul>
The chosen candidate will be expected to:
<ul>
<li>Interact with product management, project management, development and operations teams to plan, validate and execute software releases and system rollouts.</li>
<li>Maintain and improve best-in-class container/workload orchestration solutions, load balancing solutions, and related technologies.</li>
<li>Maintain and improve upon software release processes, ensuring that the team is using industry-accepted best practices and tools.</li>
<li>Work closely with development teams and other operational teams to help select tools, design infrastructure, implement automation, and facilitate the software build/release process.</li>
<li>Continuously strive to introduce automation and AI enabled solutions and improve existing tooling to simplify operations.</li>
<li>Keep oneself up to date on prevailing DevOps and AI practices and tools.</li>
<li>Maintain and report upon suitable KPIs.</li>
<li>Support the Software Delivery, QA, Test Automation, Infrastructure, Information Security and Database Operations teams as required in meeting set objectives and strive for continuous improvement in all areas of activity.</li>
</ul>
What’s in it for you?
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Discounted GO Freedom Mobile Plan for 4 individuals of your choice;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to purchase your next mobile device;</li>
<li>A budget to spend on your own personal and/or professional development;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
<li>Get the best tech for yourself at unbeatable prices with a 10% Klikk discount;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
</ul>
… and more!


We'll recruit as soon as we find our match. Don't think twice - apply now!

Do something great
Join our Digital Team as a DevOps Specialist, where you get to play a key role in managing software release and operational activities, using industry best practices for release,...

DevOps Specialist

Bring your skills to life!
Are you ambitious, driven by a can-do attitude, and motivated by a challenge? Do you want to play a key role in shaping compelling customer propositions and innovative product strategies that help GO win in the market? If so, we would love to hear from you.
As the Marketing Product Owner, you will support the development, execution, and performance monitoring of GO Group products and propositions within the Commercial Team. You will help ensure that products and services are designed around customer needs, deliver outstanding experiences, and achieve key commercial objectives.
Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>Bachelor’s Degree in Marketing, Business Administration or similar;</li>
<li>A minimum of 1 year experience working in a product management, product ownership, marketing or a related field;</li>
<li>Proficiency in using Microsoft suite.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Support the identification of customer needs and market opportunities to drive strategy and work with other team members and key stakeholders to find innovative and new products;&nbsp;</li>
<li>Assist in understand the competitive landscape and GO’s positioning together with performing ongoing competitive benchmarking and proposing timely reaction to new competitor launches, to ensure competitiveness at all times;&nbsp;</li>
<li>Provide recommendations, based on the analysis, on the way forward;&nbsp;</li>
<li>Take products through the company’s Product Development process, vis a vis the Customer Journey, to ensure that an excellent Customer Experience is delivered;&nbsp;</li>
<li>Continually seek input and feedback from GO’s frontline staff on product improvements and possible new offerings, plus ensuring that the Sales function can sell the respective products and have access to adequate training.&nbsp;</li>
<li>Measure and feedback 3P products results in terms of ROI and customer take-up monthly against pre-agreed KPIs and targets;&nbsp;</li>
<li>Support CRM activities to increase customer take-up across all sales and communications channels;&nbsp;</li>
<li>May be assigned different duties in accordance to Group exigencies from time to time.&nbsp;</li>
</ul>
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;</li>
<li>Flexible working arrangements to suit different needs;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;</li>
<li>Discounted GO Freedom Mobile Plan for 4 individuals of your choice;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;</li>
<li>A budget to purchase your next mobile device;</li>
<li>A budget to spend on your own personal and/or professional development;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation;</li>
<li>A budget dedicated to your children’s summer school costs;</li>
<li>Get the best tech for yourself at unbeatable prices with a 10% Klikk discount;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad</li>
</ul>
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Bring your skills to life!
Are you ambitious, driven by a can-do attitude, and motivated by a challenge? Do you want to play a key role in shaping compelling customer propositions and innovative...

Marketing Product Owner

Walk into your future.
Are you a partly qualified accountant looking to build hands-on experience in financial reporting and Group accounting within a dynamic organisation? GO Group is seeking an Associate Accountant to support the Finance function across GO plc and its subsidiaries.
This role is ideal for an ACCA student or accounting graduate, offering exposure to monthly reporting, balance sheet processes, fixed assets accounting and Group reporting, while working closely with experienced finance professionals in a supportive and collaborative environment.

Does this sound like you? Here’s what you need to have to match our requirements:
<ul>
<li>A Bachelor university degree in Accounting, Finance or a related discipline and/or currently studying towards an ACCA qualification.</li>
<li>A sound understanding of accounting principles and basic financial reporting.</li>
<li>Good Microsoft Excel skills and a willingness to further develop reporting and analytical capabilities.</li>
<li>Strong attention to detail and a structured approach to work.</li>
<li>A proactive attitude with a desire to learn and grow professionally.</li>
<li>Good communication skills and the ability to work effectively as part of a team.</li>
<li>Willingness to support peak reporting periods such as month-end and audit cycles.</li>
</ul>

If this describes you, here’s a glimpse of what you will be doing in this position:
<ul>
<li>Supporting the Finance function with a focus on financial reporting and internal controls.</li>
<li>Assisting in the preparation of monthly management accounts, including posting journals and maintaining supporting schedules and workings.</li>
<li>Updating and maintaining the fixed assets register, including additions, disposals, depreciation calculations and reconciliation to the general ledger.</li>
<li>Assisting in the preparation of financial information for Group reporting and supporting the financial consolidation process.</li>
<li>Preparing reporting schedules and analyses to support monthly, quarterly and annual reporting requirements.</li>
<li>Assisting in the preparation of notes to the annual financial statements and other statutory reporting disclosures.</li>
<li>Reviewing and analysing cost items within assigned areas and preparing variance explanations.</li>
<li>Performing bank reconciliations and supporting treasury-related reporting.</li>
<li>Assisting during external audit processes, including the annual audit, interim review and June review.</li>
<li>Supporting the preparation of ad-hoc financial reports and analysis as requested.</li>
<li>Carrying out other duties as assigned in line with Group requirements.</li>
</ul>

What’s in it for you? 

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
<ul>
<li>Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference&nbsp;</li>
<li>Flexible working arrangements to suit different needs&nbsp;</li>
<li>No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;</li>
<li>A budget to purchase your next mobile device&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development&nbsp;</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;</li>
<li>A budget dedicated to your children’s summer school costs&nbsp;</li>
<li>The opportunity to work from literally anywhere – being able to work from abroad…&nbsp;</li>
</ul>

… and more!

We'll recruit as soon as we find our match. Don't think twice - apply now!

Walk into your future.
Are you a partly qualified accountant looking to build hands-on experience in financial reporting and Group accounting within a dynamic organisation? GO Group is seeking an...

Associate Accountant

Join Us in Building the Networks of Tomorrow!
Are you someone who enjoys seeing plans turn into reality—especially when that reality is fast, reliable connectivity? We’re looking for an Assistant Fixed Networks Specialist to support the rollout and evolution of our fixed network infrastructure. From fibre projects to third-party builds, you’ll be right at the heart of how our networks are planned, built, and delivered.
This role is perfect for a hands-on professional who enjoys coordinating projects, working with different stakeholders, and ensuring that every network build meets the highest standards of quality and efficiency.
Does this sound like you? Here’s what you need to have to match our requirements: 
<ul>
<li>Minimum Diploma level qualification in a related technical field.&nbsp;</li>
<li>Must possess a valid driving licence, preferably issued by the Maltese Government.&nbsp;</li>
<li>Strong proficiency in English, both written and verbal.</li>
<li>Strong leadership, negotiation, and communication skills.</li>
</ul>
This is how you can hit a few more plus points for this position: 
<ul>
<li>At least 3 years in project management or construction, with 1 year specifically in fibre networks</li>
<li>Proficiency in project management software (e.g., Monday.com and FAP), CAD, PNI and LNI systems, and other network infrastructure and testing tools.</li>
</ul>
If this describes you, here’s a glimpse of what you will be doing in this position: 
<ul>
<li>Manage projects within the Fixed Networks Department, including liaising with stakeholders, designing cost-effective solutions, and obtaining project approvals.&nbsp;</li>
<li>Coordinate with Contractors or Field Technicians to resolve implementation challenges promptly.&nbsp;</li>
<li>Ensure adherence to project schedules and take corrective actions when necessary.&nbsp;</li>
<li>Certify completed works and update project data accurately.&nbsp;</li>
<li>Communicate task statuses as per the communication plan.&nbsp;</li>
<li>Contribute to achieving team KPIs and train team members in Fixed Access best practices.&nbsp;</li>
<li>&nbsp;Adherence to company policies and procedures (e.g. health &amp; safety, PPE).&nbsp;</li>
<li>Contribute to the commercial success of the Group by adopting a customer-focused and sales-oriented approach, regardless of core duties. This includes identifying sales opportunities, promoting GO services where appropriate, and supporting commercial initiatives across the organisation.&nbsp;</li>
<li>Provide professional support, within the scope of the role, to other entities fully or partially owned by GO plc, in line with the Group’s commitment to collaboration and shared success.&nbsp;</li>
<li>May require participation in an on-call roster&nbsp;</li>
<li>Ad-hoc tasks may be assigned as needed.&nbsp;</li>
</ul>
What’s in it for you? 
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:&nbsp;
•	No more bills! Free UNLIMITED GO services for your home and mobile&nbsp;
•	Four weeks paid birth-leave for all non-birthing parents&nbsp;
•	Private Hospital Health Insurance, to protect you from unexpected, high medical costs&nbsp;
•	A budget to purchase your next mobile device&nbsp;
•	A budget to spend on your own personal and/or professional development&nbsp;
•	Therapy sessions to support your needs in collaboration with Richmond Foundation&nbsp;&nbsp;
•	In-house canteen serving delicious breakfasts, meals and snacks
•	A budget dedicated to your children’s summer school costs&nbsp;
… and more!&nbsp;
We'll recruit as soon as we find our match. Don't think twice - apply now!

Join Us in Building the Networks of Tomorrow!
Are you someone who enjoys seeing plans turn into reality—especially when that reality is fast, reliable connectivity? We’re looking for an Assistant...

Job Opportunities

Contact Centre Training and Quality Analyst

Network Engineer - Voice Core

DevOps Specialist

Marketing Product Owner

Associate Accountant

Assistant Fixed Networks Specialist